Privacy Policy
Privacy and Your Credit Assessments
From time to time One2TalkTM and/or their agents may collect personal information about you. Telecommunications and privacy legislation impose strict obligations on us to protect the confidentiality of your personal information and to respect your privacy. You are able to gain access to your personal information that we hold by calling 1300 300 356. Your personal information is collected in order to provide you with a telecommunications service and to assist Emergency services. You may also view our Privacy Statement at www.One2Talk.com.au
Privacy Statement
Our aim is to provide the highest levels of service to our customers, and to that end, we have developed the following procedures for the fair handling of personal information.
Our Privacy Policy became effective on 21 December 2001, and applies to all information collected about individuals, regardless of how or from where the information is collected.
General
We collect personal information such as your name, contact details, credit card or bank account details (where provided). This information is required for us to provide services to you. We will only collect this type of information in accordance with the Privacy Act 1998. If you do not agree to provide us with the information we request, we may not be able to offer you the product or service you seek.
Your personal information may be used as follows:
- to identify you
- to provide the services you require, and to administer and manage those services, including billing and collecting debts
- to gain an understanding of how we may improve our services and products we offer you
- to conduct appropriate checks for credit worthiness and fraud
We also use this information to promote our other services and products which may be of interest to you. We will remove your name from such survey lists if you request us to do so, by contacting us on 1300 300 356 and speaking to our Business Relations officer, or by sending your request via email to support@One2Talk.com.au
Collection of personal information
We collect information directly from you:
- when you enter your personal details on our website (e.g. to register for products or services, or completing marketing surveys),
- when you provide information by phone, or in documents (e.g. application forms mailed or faxed to us),
- from third parties, such as our related companies, credit reporting agencies, or your representatives,
- from publicly available sources of information, and
- from our own records of how you use your TEL.PACIFIC LTD services.
We also collect non-personally identifiable aggregate information to improve our performance, services, and products. This may include visited domains and web pages, and browser software being used. This information is collected in such a way that it cannot be linked back to any individual.
We take reasonable steps to ensure your personal information is kept confidential, secure, and protected from unauthorized access or use.
We will not collect personal information from any user who we know or might reasonably suspect to be under the age of 18 years, without the express consent of a parent or guardian. This provision does not prevent the recording of an anonymous but identified (by login name or cookie) user's preferred services or use history.
Disclosure of your personal information
We will disclose personal information about you:
- to credit reporting/fraud checking agencies in line with our debt collection policies and procedures. If you are in default, we will notify and exchange information with our collection agent
- to credit providers for credit related purposes such as credit worthiness, credit rating and credit provision
- to authorized agencies such as our solicitors, when required to do so for legal proceedings, to the police in investigating criminal or fraudulent transactions, or as permitted by the Privacy Act 1998 for similar dealings
- organizations involved in a transfer/sale of all or part of our assets or business
- to external mail outsourcing agents to handle our bulk postal requirements
- to our bank, merchant or financial agencies to process your account payments
- to your representatives (e.g. your legal advisers)
- to other telecommunication and information service providers, and
- to our related companies
Any third party is provided information on condition that the third party only uses it to provide the necessary services.
We will take all reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We therefore recommend that you advise us of any errors in your personal information, and keep us up to date with any changes. You may edit or delete the personal information you provide to us on our website (unless the information is mandatory for your membership). To do so, you must first login as a registered user, using your username/Customer reference number and password. If you are unable to access this information, please send an email to: support@One2Talk.com.au
Contact
If you believe your privacy may have been prejudiced, you have the right to make a complaint about the matter. You complaint should be addressed in writing to our Business Relations department at the contact details below. We will investigate the matters raised and respond in writing within fifteen (15) working days.
TEL.PACIFIC LTD
Level 10, Tower B, 821 Pacific Highway
Chatswood NSW 2067
Tel: 1300 300 356
Fax: 1300 369 222
Email: support@One2Talk.com.au
URL: www.One2Talk.com.au
Disclosure
For the purpose of processing your application and ongoing credit management of your account, One2TalkTM may need to disclose to a credit-reporting agency;
- all your personal or business identifying details, and
- all your personal and business credit history and limits
Your authorisation
You authorise One2TalkTM to carry out all necessary credit checks about you through a credit reporting agency for the purpose of providing our services to you under law.
Your indemnity to One2TalkTM
The Customer indemnifies One2TalkTM for all legal and other expenses arising from any invalid credit cards, cheques or any other forms of payments used by the Customer to pay for One2TalkTM charges.
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