One2Talk^TM Chatbox FAQ

Frequently Asked Questions

1. What is One2Talk^TM Chatbox?
2. What are VoIP and ATA?
3. What is CLI?
4. How to activate my One2Talk^TM Chatbox?
5. How to install my One2Talk^TM Chatbox?
6. How to check my One2Talk^TM Chatbox Configuration?
7. How to make a call from my One2Talk^TM Chatbox?
8. How to make a PSTN call from my One2Talk^TM Chatbox?
9. How to recharge my One2Talk^TM Chatbox?
10. What should I do when every call disconnect after a minute?
11. Does it matter what kind of Broadband I use?
12. What should I do when I can make outgoing calls but no Audio on incoming calls?
13. How does using my One2Talk^TM Chatbox affect my ADSL broadband usage?
14. What if my ADSL Broadband connection is shaped?
15. What about sound quality with my One2Talk^TM Chatbox?
16. What equipment and ADSL connection is required?
17. Do I need to change my firewall settings?
18. Does my computer have to be turned on when I make a call?
19. Can I use my computer while on the phone?
20. Can I use a Fax machine on my One2Talk^TM Chatbox?
21. Will my One2Talk^TM Chatbox still work if I do not plug it into the PSTN wall socket?
22. I have cable broadband; will the One2Talk^TM Chatbox still work?
23. If I have an incoming call to my regular landline, can I answer this call from my One2Talk^TM Chatbox?
24. What phones will ring when a call comes through on my standard landline?
25. If my telephone is ringing, how can I tell the difference between an incoming VoIP call and an incoming PSTN call?
26. What will my caller ID show when outgoing calls are made?
27. Will my One2Talk^TM Chatbox display caller ID when I receive an incoming call to my landline?
28. Where can I find more information on One2Talk^TM Chatbox?

1. What is One2Talk^TM Chatbox?

The One2Talk^TM Chatbox is an Analogue Terminal Adapter (ATA) that allows a voice over Internet system to be combined with a normal analogue fixed line phone.

The One2Talk^TM Chatbox includes your unique 'Call in VoIP' (CLI) number. You do not need to sign any contract to use this product and the product works with a broadband connection, as well as offering 24/7 customer service.

Please note that emergency numbers such as '000', '112' and '106' are currently not supported by this system.

2. What are VoIP and ATA?

VoIP stands for Voice over Internet Protocol. This technology allows you to make telephone calls over a broadband Internet connection. An Analogue Telephone adapter (ATA) converts the voice signal from your telephone into a digital signal so that it can be sent over the Internet. Because a VoIP call is sent outside of a traditional telephone network, it generally costs less than the equivalent service from a traditional telephone service provider.

3. What is CLI?

CLI stands for "Caller Line Identification" and it is this facility which allows customers to see who is calling them before they answer the phone.

4. How to activate my One2Talk^TM Chatbox?

Before proceeding with either Options 1 or 2 below, please do not plug your One2Talk^TM Chatbox into a power outlet and make sure you have read and agreed the Terms and Conditions.

Option 1: Phone Activation

1. From your landline, call One2Talk^TM customer service on 1300 300 356.
2. Please locate the CLI number and Serial number located under the One2Talk^TM Chatbox unit ready to read out to the operator, who will activate your One2Talk^TMChatbox when these numbers and other relevant information are provided.
3. Once activated, please allow 10 minutes before following the installation guide below.

Option 2: Web Activation

1. Launch your web browser.
2. Go to www.One2Talk.com.au
   Click on 'Register One2Talk^TM Chatbox'
         OR
   Go to www.One2Talk.com.au/register/chatbox
   
3. Enter the CLI number and the Serial number of your One2Talk^TM Chatbox, located under the One2Talk^TM Chatbox unit, in the appropriate fields.
4. Click the "Next" button.
5. Enter your contact details in the appropriate fields and click "Activate".
6. Once activated, please allow ten (10) minutes before proceeding with the installation guide below.

Note: You will be asked to provide personal information to activate your One2Talk^TM Chatbox unit. Please provide correct personal information, as this information is collected to deliver you with an effective One2Talk^TM service, as well as to assist emergency services in future.

5. How to install my One2Talk^TM Chatbox?

With your One2Talk^TM Chatbox now activated, all you have to do is follow a few simple steps.

Step 1. The unit has three (3) ports labeled 'INTERNET', 'HANDSET' and 'PHONE LINE'.

• Use the grey phone cable to connect one end to your telephone and the other end to the 'HANDSET' port.
• Use the yellow Ethernet cable to connect one end from an Ethernet port on your ADSL router/switch to other end of the One2Talk^TM Chatbox 'INTERNET' port.
• Connect your home line telephone cable from the wall to the 'PHONE LINE' port (this is optional but recommended).
• Make sure the DHCP (Dynamic Host Configuration Protocol), UDP Port =5060 and UDP 10000 to 40000 are enabled in your router and firewall.

Step 2. Connect the black power adapter to the 'POWER' port on the One2Talk^TM Chatbox adapter.

• The 'POWER' LED will illuminate once power is running.
• The 'INTERNET' LED will illuminate if the yellow Ethernet cable is connected properly to the INTERNET port.
• If the 'VoIP RDY' LED is on, you're One2Talk^TM Chatbox adapter is ready to use.

6. How to check my One2Talk^TM Chatbox Configuration?

Plug ATA device into ADSL Router as shown in figure.

7. How to make a call from my One2Talk^TM Chatbox?

To make a local or national call, dial area code + number.
E.g. 02 + 8448 XXXX

To make a mobile call, dial the mobile number.
E.g. 0416 XXX XXX

To make an international call, dial 0011 + country code + area code + phone number.
E.g. 0011 + 86 + 755 + XXXX XXXX

To make an international mobile call, dial 0011 + country code + mobile number (but omit the first '0').
E.g. 0011 + 852 + XXXX XXXX

To make a 1300, 1800 or 13 number call, dial 1300, 1800 or 13 followed by the number.
E.g. 1300 XXX XXX
E.g. 1800 XXX XXX
E.g. 13 XX XX

To make a PSTN call, dial 0* first (after ensuring the phone line is connected).

Note:

1. Calls made through PSTN will route through your PSTN service provider and will be charged by
   your PSTN service provider.
2. Emergency numbers such as '000', '112' and '106' are currently not supported by this system.

8. How to make a PSTN call from my One2Talk^TM Chatbox?

First connect your home line telephone cable from the wall to the 'PHONE LINE' port and then dial 0*.

9. How to recharge my One2Talk^TM Chatbox?

To recharge your One2Talk^TM Chatbox via Phone Card;

• From your connected One2Talk^TM Chatbox, dial 1234#.
• Press '1' to recharge using any Tel.Pacific Limited phone card.
• Enter your phone card PIN, followed by the # key.
• Press '1' to confirm.

To recharge your One2Talk^TM Chatbox via Credit Card;

• From your connected One2Talk^TM Chatbox, dial 1234#.
• Press '2' to recharge using a valid Credit Card and follow the voice prompts.

Alternately, you can login to your account at www.One2Talk.com.au and recharge online with your valid Credit Card.

10. What should I do when every call disconnect after a minute?

This issue could be due to Voice and Data line filtering. There should be a filter connected to the wall socket and filtered data out port should be connected to ADSL modem.

11. Does it matter what kind of Broadband I use?

No, as long as your broadband speeds are 56kbps or greater, you should able to use our service. If you are going for a new ISP provider please don't forget to ask average jitter, packet loss. Recommended jitter between the starting and final point should be less than 60 millisecond. Voice can be heard with adequate quality if packet loss does not exceed 1%.

12. What should I do when I can make outgoing calls but no Audio on incoming calls?

This could be due to one of the setting in your ADSL Router firewall. Some highly secured firewall settings block the UDP ports that voice transports used. Please reconfigure your router or firewall to allow UDP Port=5060 and UDP port 10000 to 40000.

If you are not familiar with configuring routers and firewall please contact manufacture or ISP provider for further assistance.

Or visit www.portforward.com for online assistance.

13. How does using my One2Talk^TM Chatbox affect my ADSL broadband usage?

When using One2Talk^TM Chatbox, the ATA sends your voice call as data over the Internet. This will count towards your monthly Internet usage. The amount of data used is minimal; however a rough approximation of usage is as follows:

• using VoIP adds 0.47 Megabyte to your usage every minute of talk time assuming Standard (G.729) voice compression, and as the average household consumes between 150 to 300 minutes of talk time per month, this would equate to approximately 75 to 150 Megabytes data

Note: These are only guideline figures; individual usage may vary.

14. What if my ADSL Broadband connection is shaped?

Voice quality should normally not be impaired, however if the ADSL connection taken up by other programs (e.g.: large amounts of download) there may be a decrease in quality.

15. What about sound quality with my One2Talk^TM Chatbox?

When the ADSL broadband connection is not over utilized, the quality of an One2Talk^TM Chatbox call in on same level with the standard (PSTN) telephone services. It is important to remember that One2Talk^TM Chatbox can be affected by the quality and speed of your ADSL connection, disturbances to your ADSL service, and the running several programs that are using a large amount of your bandwidth.

16. What equipment and ADSL connection is required?

Your One2Talk^TM Chatbox includes:

• One2Talk^TM VoIP adapter
• Power adapter
• Ethernet cable

To use the One2Talk^TM service, you will also need to provide

• 1 Analogue Telephone
• ADSL Broadband connection
• VoIP compatible ADSL ROUTER/SWITCH with 1 spare Ethernet port

17. Do I need to change my firewall settings?

You will also need to ensure the DHCP (Dynamic Host Configuration Protocol) is enabled in your router and that your UDP Port = 5060 and UDP Port 10000 to 40000 are enabled in your router and firewall.

18. Does my computer have to be turned on when I make a call?

Your One2Talk^TM Chatbox is connected to your ADSL ROUTER/SWITCH. Your computer does not need to be on while you make a call.

19. Can I use my computer while on the phone?

You can use your computer and make calls using One2Talk^TM Chatbox at the same time. Please note that as One2Talk^TM Chatbox and the computer share the same bandwidth, if you are using large amounts of your bandwidth (i.e.: downloading a large file) you may experience degraded voice quality.

20. Can I use a Fax machine on my One2Talk^TM Chatbox?

No. Currently you can not use a Fax machine on One2Talk^TM Chatbox.

21. Will my One2Talk^TM Chatbox still work if I do not plug it into the PSTN wall socket?

Yes, your One2Talk^TM Chatbox will still work. On the other hand a number of features such as Switchback and Landline Ring Through will not work if the One2Talk^TM Chatbox is not plugged into the landline wall socket.

22. I have cable broadband; will the One2Talk^TM Chatbox still work?

Yes it will still work, however you will need a PSTN landline connection for features such as Switchback and Landline Ring Through to work.

23. If I have an incoming call to my regular landline, can I answer this call from my One2Talk^TM Chatbox?

Yes, when an incoming call comes through on your regular PSTN phone number, both your VoIP Telephone and your PSTN telephone (if you still have one connected) will ring. To receive the call you can answer either phone.

24. What phones will ring when a call comes through on my standard landline?

Both your PSTN landline and VoIP phones will ring and both can be answered.

25. If my telephone is ringing, how can I tell the difference between an incoming VoIP call and an incoming PSTN call?

No, if your telephone is ringing, you cannot tell the difference between an incoming VoIP call and an incoming PSTN call.

26. What will my caller ID show when outgoing calls are made?

No, currently One2Talk^TM Chatbox does not support this function.

27. Will my One2Talk^TM Chatbox display caller ID when I receive an incoming call to my landline?

Yes, your One2Talk^TM Chatbox will display incoming caller ID for both VoIP and PSTN calls provided your phone handset supports Caller ID function (You must have Caller ID with your current PSTN provider for Caller ID to be displayed from PSTN calls).

28. Where can I find more information on One2Talk^TM Chatbox?

For more information on the One2Talk^TM Chatbox please refer to the User Manual on www.one2talk.com.au